comfort crew home care ltd

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: comfort crew home care ltd

Provider summary

The provider was registered on: 09/10/2025
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. As a newly registered provider, Comfort Crew Home Care Ltd identified staff training needs through recruitment and induction. A training matrix monitored mandatory training, including safeguarding and manual handling. Training was delivered via blended learning. Ongoing supervision and observations ensured competency, with additional support provided where required to maintain safe, person-centred care in line with CIW requirements.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Comfort Crew Home Care Ltd implemented structured recruitment and retention processes, including values-based hiring, thorough onboarding, and mandatory training. Competitive pay, flexible scheduling, and ongoing support were introduced to attract staff. Retention is supported through supervision, career development opportunities, and fostering a positive, inclusive workplace culture.

Regulated services delivered by this provider

Service name Service type Type of care
Comfort Crew Homecare Ltd Domiciliary Support Service None

Service: Comfort Crew Homecare Ltd

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 09/10/2025
Maximum number of places 0
Partnership Area Cwm Taf Morgannwg
Service Conditions
  • comfort crew home care ltd is registered to provide a domiciliary support service in Cwm Taf Morgannwg regional partnership area
  • The responsible individual for this service is shinto vattukalathil varghese
How many people in total did the service provide care and support to during the last financial year? 1

Service management

Responsible Individual(s) shinto vattukalathil varghese
Manager(s) shinto vattukalathil varghese

Service contact details

Service Telephone Number 01291441451
Service Contact Email Address shinto@comfortcrew.org.uk

Languages used at the service

What is the main language through which the service is provided? Both
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

During the last financial year, arrangements were made to consult with the person using the service and their representatives about the operation of the service through regular reviews, informal discussions, and ongoing communication through homevisits. As Comfort Crew Home Care currently supports one individual, consultation was carried out on a one-to-one basis to ensure the person’s views, wishes, and preferences were fully considered. Feedback was sought during care visits, review meetings, and through direct communication with the individual and family. The information gathered was used to monitor satisfaction with the service, identify any areas for improvement, and ensure care continued to meet the individual’s needs and outcomes. Any comments or suggestions received were listened to and acted upon where appropriate.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £28
The maximum hourly rate payable during the last financial year? £28

Complaints processed by the service

Total number of formal complaints made during the last financial year 0
Number of active complaints outstanding 0
Number of complaints upheld 0
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 1

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 0
Senior Care Worker 2 0

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Senior Care Worker Working towards all staff completing All staff have completed
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Senior Care Worker 2 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Senior Care Worker 0 0

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Senior Care Worker 1 1

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Senior Care Worker 2 0
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Senior Care Worker 0 0

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker 9.30am-10.30am x 1 staff 16.00pm -17.00pm x 1 staff